Public Risk Pool Finds a Powerhouse Solution in CHSI Connections Management Systems

For years, public risk pools have struggled to keep track of member information, such as contacts, program enrollment, and other coverage details, including employee payroll, property, and vehicle information. Each year around renewals, pool administrators coordinated the arduous task of updating member information to assess premiums and secure excess coverage.

Many pools relied on multiple systems, databases, and spreadsheets, as well as manual, paper-based processes to collect and manage member information. As a result, pool administration was time-consuming, labor-intensive, fraught with errors, and costly. If risk pools wanted to grow, they had to hire additional staff to handle increased workloads, and without an adequate data platform, pools were forced to use retrospective information to make business decisions. Needless to say, this lack of a centralized data platform has hampered a pool’s ability for strategic planning and growth.

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